MAHADEWI, Ni Kadek Ayu Rita; WISNAWA, I Made Bayu; PERDANA, I Gede Deva Radhi. Service Recovery Strategies and Procedural Effectiveness: An Analysis of Guest Complaint Handling at Eastin Ashta Resort Canggu. Jurnal Manajemen Pelayanan Hotel, [S. l.], v. 10, n. 1, p. 17–36, 2026. Disponível em: https://journal.akom-mapindo.ac.id/index.php/jmph/article/view/17. Acesso em: 9 sep. 2026.