BUDIMAN; HARIANI, Yuni Sulpia; SATRIAWAN, Hamdani. Strategy Handling Guest Complaints Towards Service at The Warhol Restaurant Idoop Hotel Mataram. Jurnal Manajemen Pelayanan Hotel, [S. l.], v. 10, n. 1, p. 1–16, 2026. Disponível em: https://journal.akom-mapindo.ac.id/index.php/jmph/article/view/22. Acesso em: 9 sep. 2026.