Vol. 10 No. 1 (2026): June

Articles

• Service Recovery Strategies and Procedural Effectiveness: An Analysis of Guest Complaint Handling at Eastin Ashta Resort Canggu

  Ni Kadek Ayu Rita Mahadewi, I Made Bayu Wisnawa, I Gede Deva Radhi Perdana

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• Strategy Handling Guest Complaints Towards Service at The Warhol Restaurant Idoop Hotel Mataram

  Budiman, Yuni Sulpia Hariani, Hamdani Satriawan

  1-16

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